Please read our terms and conditions carefully before using our website or services.
These Terms and Conditions govern all projects and services provided by Faya Creative (the “Service Provider”) to its clients (the “Client”). By accepting a quote, invoice, or engaging with our services, the Client agrees to the terms set out below.
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1. Project Development (One‑Off Payments)
A 50% non‑refundable deposit is required prior to commencement of all projects. Work will not begin until proof of payment has been received.
The remaining 50% balance is payable upon completion of the project, and before final deliverables (e.g., website launch, design files) are released.
All project deliverables remain the sole property of Faya Creative until full and final payment has been received.
Delayed payments may result in delayed delivery timelines.
2. Revisions & Scope
Quotes include up to two (2) rounds of revisions, unless otherwise stated in writing.
Additional revisions or requests outside of the agreed project scope will be billed at R150/hour or at a separately quoted rate.
Project delivery timelines may be extended if:
Revisions exceed the agreed scope; or
The Client delays feedback, content, or approvals.
Any significant change to the project scope may require a revised quote or agreement.
Hosting, domain management, and ongoing maintenance services (as defined within the scope of the agreement) are billed monthly in advance.
Payment is due by the 1st day of each month.
Failure to make payment within 7 days of the due date may result in:
Suspension of hosting and email services; and
Temporary restriction of access to administrative features.
4. Price Adjustments
Hosting, domain, maintenance, and retainer fees are subject to annual price adjustments.
Adjustments may be based on inflation (CPI), supplier cost increases, or market conditions, and shall not exceed 10% per year, unless otherwise agreed in writing.
Clients will be given at least 30 days’ written notice of any price adjustments.
Once‑off project quotes are fixed and will not be subject to price increases, provided the scope does not change.
5. Non‑Payment & Termination
If payment remains outstanding for more than 30 days, Faya Creative reserves the right to:
Terminate the contract and cease all services;
Suspend or cancel ongoing design, hosting, or support services;
Withhold delivery of design files and final project outputs;
Retain copyright of all draft and completed work until settlement;
Suspend or terminate hosting and email services without further notice;
Withhold domain transfer codes (EPP) until all outstanding fees are settled; and
Charge a reinstatement fee should services be reactivated after suspension.
Ownership of domains and hosting accounts remains with Faya Creative until all fees have been settled in full.
Interest of 5% per month may be charged on overdue balances.
6. Ownership of Work
Final deliverables (e.g., completed website, exported graphics, approved social media content) will transfer to the Client only upon full payment.
All raw files, working documents, and backend code remain the property of Faya Creative unless otherwise agreed in writing.
Faya Creative reserves the right to display completed projects in its portfolio, website, and marketing materials as an example of work completed, unless agreed otherwise in writing.
7. General Conditions
Quotes are valid for 14 days from the date of issue unless otherwise agreed in writing.
All fees are non‑refundable once services have been rendered.
Faya Creative is not responsible for delays caused by the Client’s failure to:
Provide a full and clear project scope;
Supply necessary content, branding, or assets on time; or
Approve designs, feedback, or revisions promptly.
Faya Creative is not liable for:
Loss of data, SEO rankings, or business interruptions resulting from service suspension due to non‑payment;